Refund policy

At KIIYRA, we take immense pride in curating premium women’s apparel that blends style, comfort, and quality. We understand that occasionally a product may not meet expectations, and for such instances, we've crafted a return and refund policy that ensures clarity, fairness, and ease for our customers.

I.  General Return Guidelines

• Return Window: Items are eligible for return within 72 hours of order delivery.
• Product Condition: Must be unused, unworn, unwashed, unaltered, and in resalable condition with original tags, accessories, and packaging intact.
  NOTE:PRODUCTS WILL NOT BE NOT ELIGIBLE FOR RETURN IF THE TAG IS DAMAGED OR REMOVED.
• Eligible Categories: Suits, Co-ord Sets, Tops, Kurtas, Dresses, Shirts, etc.
• Non-returnable: Innerwear, final sale or clearance items, and promotional combos.

II.  Return Initiation Process

• Submit a return request through the Return Portal on [www.kiiyra.com].
• Include order details, reason for return, and product images (if return is due to damage or defect).
• Our team will assess and schedule a pickup for eligible locations.
• If pickup is unavailable, self-ship the product to our designated warehouse.
• Return Shipping Charges: First return per order is free; subsequent/preference-based returns incur ₹100 deduction. Self-shipping is reimbursed up to ₹100 with receipt approval.

III.  Refund Guidelines

• Refund issued after returned item is received, inspected, and approved by Quality Control.
• Prepaid Orders: Refund to original payment method.
• COD Orders: Refund via UPI or NEFT (bank details required).
• Inspection & Approval: 2–3 business days post-receipt.
• Refund Issuance: 5–7 business days post-approval.
• Partial returns: Refund only for returned items (excludes shipping/COD fees).

IV.  Return Rejection Policy

• Signs of wear, damage, washing, or tampering.
• Missing tags or accessories.
• Return initiated after 72 hours window.
• Return not received within 7 days post-approval (self-ship cases).

Rejected items will be sent back to the customer. No refund or exchange will be issued.

V. Exchange Policy

No direct exchanges. To change size/style, place a new order after your return is processed and refund issued.

VI.  Quality Concerns & Defective Items

• Raise a ticket within 48 hours of delivery with clear photos and a brief description.
• If verified, a replacement or full refund will be provided with free reverse pickup.
• We may reject claims that don’t meet criteria or appear inconsistent with normal use.

VII.  Contact Information

• Email: ashutosh.kiiyra@gmail.com
• WhatsApp Support: +91 8868850223
• Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

VIII.  Fraud Prevention & Abuse Monitoring

• We may limit or refuse returns from customers with excessive returns or flagged transactions.
• Accounts engaging in abuse (e.g., discount code misuse, repeated returns of used items) may be blocked.
• Refunds may be withheld in suspected fraud or policy violation cases.

Our priority is to foster a respectful and fair shopping environment for all.